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En Masse Account Creation

Feb 1, 2013 8:33 pm
So I'm trying to create an account for TERA and the site keeps giving me the error:

There were problems with the following fields:
Failed to generate fraud prevention signature.


Because I can't create an account, I can't contact their customer support(which is rather silly imo). So I have no idea how to deal with this issue. Does anyone have any advice?

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Feb 2, 2013 6:27 am
What the norse... So you cant contant customer support because you dont have an account and cant create one because you get an error... brilliant...!!!!

Maybe there is some open help around 'EnMass' that will help you out... let me check...

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    Feb 3, 2013 12:06 am
    [quote]Quote: Originally Posted by [url=http://forum.mmosite.com/member/info/767901/2]Pelagato[/url] at Feb 2, 2013 6:27 am
    What the norse... So you cant contant customer support because you dont have an account and cant create one because you get an error... brilliant...!!!!

    Maybe there is some open help around 'EnMass' that will help you out... let me check... [url=http://forum.mmosite.com/thread/2/160/20130201/En_Masse_Account_Creation-510c97197cda26a13-1.html#p510d225e1bd143][STB_STATIC_IMAGE_HOST]images/back.gif[/STB_STATIC_IMAGE_HOST][/url][/quote]My point precisely. And as far as I saw, no, there's nothing on their site to help in the event of account creation failure.

    Feb 3, 2013 12:08 am
    Quote: Originally Posted by 75.*.*.249 at Feb 3, 2013 12:06 am
    Quote: Originally Posted by Pelagato at Feb 2, 2013 6:27 amWhat the norse... So you cant contant customer support because you dont have an account and cant create one because you get an error... brilliant...!!!!

    Maybe there is some open help around 'EnMass' that will help you out... let me check...     
    My point precisely. And as far as I saw, no, there's nothing on their site to help in the event of account creation failure.     
    I don't know what happened here, but this was me posting. Apparently I got logged out and posted anyway.

    Feb 3, 2013 6:22 pm
    [b]Reply [url=http://forum.mmosite.com/thread/2/160/20130201/En_Masse_Account_Creation-510c97197cda26a13-1.html#p510c97197cda26]0#[/url] [i]ThordanSsoa[/i][/b] [br] [br]
    im having the same issue.. tried everything in the support page.. nothing.. worked..

    Feb 8, 2013 12:39 pm
    Yea.. just uninstalled it. it was forcing me to buy and account after download and wouldn't let me play the free one. NO CUSTOMER SUPPORT

    Feb 9, 2013 6:07 am
    Reply 5#  67.*.*.51

    you should try again, the game is free right now...

    ps: What kind of error are you getting...?

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      Feb 24, 2013 3:08 pm
      I am getting the same error no matter which browser I use. I found an email to contact their customer service at, this is all it said. It is necessary to have a contract to request personal assistance. I email back on how to get one. They send me the same thing back. What kind of customer service is that?

      Jul 7, 2013 3:37 pm
      [SMILE=19] same issue! and its Error 1

      Sep 17, 2013 9:45 am

      Guys, i had the same problems with you, so simply ι changed browser from Firefox to Internet Explorer and all went smooth after that.

      Oct 5, 2013 10:53 am
      Actually, I was banging my head against the wall with this problem today, and it turns out you can make it work by disabling Tracking Protection (in IE, don't know about other browsers).
      Hope that helps.

      Aug 3, 2014 8:42 am
      if you don't want to use IE like most people try the IE tab in Chrome or use the Opera web browser that worked for me on ZMR.

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        Oct 18, 2014 6:16 am
        Used IE 8 on XP, worked, GLTA !

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